Refund policy

We will not refund your package if you have changed your mind, if you move to another suburb/state, decide to leave the country, or if you found it cheaper somewhere else. 

We will not transfer your treatment(s) to another individual. 

We would like to offer all our clients the most suitable appointment time, so we ask you to provide at least 48 hours notice for any change in the date or time of your appointment. 

If you cancel or make changes to your appointment within 48 hours of your appointment date, or if you simply don’t show up to your booked appointment, we reserve the right to apply a cancellation fee.

If you cancel your appointment or simply don’t show up to your scheduled time, and you have a pre-paid package with us, the full cost of the appointment will be redeemed. 

Refunds will be provided where required in accordance with Australian Consumer Law. Refunds are not applicable if you change your mind.